I’m happy to announce that the ACS Strategy & Architecture Special Interest Group, run by MXA consultants Peter Outteridge and Justin Butcher with be hosting a talk by Michael Mitchelmore, Acting GM Strategy and Architecture at DHS.
Michael will speak on “The role of strategy and architecture in empowering citizen engagement with government through effective ICT-based systems and services.”
The Department of Human Services (www.humanservices.gov.au) is responsible for the development of service delivery policy and provides access to social, health and other payments and services. It is currently undergoing major changes as part of Service Delivery Reform, which is designed to give Australians better access to social, health and welfare services. The aim is to improve services to meet people’s needs by providing more tailored and intensive support where it is needed most.
Modern and effective use of ICT is crucial to many of the initiatives that the Department is undertaking. Contemporary ICT offers new ways of delivering more attractive and engaging citizen service delivery models. Strategy and architecture plays a pivotal role in providing clear and achievable roadmaps for ICT-supported service delivery.
In this presentation, Mike will talk about the journey DHS is undertaking to move from legacy ICT supporting a traditional service delivery model to one that enables engaging, citizen-centric service delivery.
Bio: Mike Mitchelmore
Mike Mitchelmore joined the Department of Human Services (the department) as the National Manager of the Strategic Vendor Management and Sourcing Branch, in February 2012. Mike is currently the Acting General Manager of the Strategy, Architecture and Shared Services Division, within the Chief Information Officer Group. In this role, Mike leads ICT Strategy and Innovation, Architecture Standards, Enterprise Architecture, Enterprise Testing and the ICT Software Review Project, on behalf of the department.
Previously, Mike was the Chief Information Officer for the Australian Research Council and has held several senior positions at the Department of Foreign Affairs and Trade.
Mike is a former Army officer and graduate of the Australian Officer Cadet School (Portsea), the Army Command and Staff College (Queenscliff) and the Royal Military College of Science (UK). He holds a Bachelor of Social Science, a Graduate Diploma of Telecommunications Systems Management and a Graduate Diploma of Management Studies. He is a graduate of Army Staff College (psc), and Army Technical Staff College UK (JTC). Mike was awarded the City of London Institute Guild Award for his research into Military Technology.